Delivery & Returns
Delivery, Collections & Returns
Delivery
We use Royal Mail for all of our deliveries. We aim to dispatch orders on the next available working day. Orders placed on a Friday and over the weekend will be dispatched on Monday (or Tuesday if Monday is a Bank Holiday).
Available shipping options will show at the checkout. We are currently only offering one shipping option as follows:
- Royal Mail Tracked Standard - £4.95 (2-3 working days from dispatch)
Collection
Collection is only available from our Cardiff store between 10 - 4:30pm Monday to Saturday and 11am to 4pm Sunday. When you receive a notification that your order is ready to collect, please come to the store with a copy of your order confirmation and identification. Call 029 2240 3592 if needed.
Welcome Things, 24 Royal Arcade, Cardiff, CF10 1AE
Returns
We really hope you are happy with your purchase, but if for any reason you are not, then please return it to us in its original condition following the steps below within 14 days.
- Returned items must be unused and have their original tags attached.
- For hygiene reasons, food, drinks and Jewellery items cannot be returned.
- Please package the item securely and enclose a copy of your dispatch note, or details of your order number, name and address.
- Return the item using a tracked and insured delivery service such as "Royal Mail Tracked" and please retain proof of postage for your records - the items are your responsibility until they arrive back with us.
- Send the item to:
- Welcome Things
- 24 Royal Arcade
- Cardiff
- CF10 1AE
- United Kingdom
Exchanges
Due to the cost of delivery we are unable to offer a free exchange service. If you would like to exchange an item, please return your item for a refund using the process above and place a new order for the item you would like.